Description: Customer Service Planning : Ensuring Producti Quality and Safety Within Your Mrp/Erp Systems, Hardcover by Hirata, Thomas T., ISBN 1420083813, ISBN-13 9781420083811, Like New Used, Free shipping in the US This book outlines customer satisfaction planning (CSP), an efficiency system that updates principles from material requirements planning (MRP) and enterprise resource planning (ERP), shifting the focus from inventory replenishment to customer service. Building on the fact that collecting and tracking information is easier and less expensive than ever before, CSP calls for changes in receiving, inventory tracking, product management and assurance, kitting, and costing processes. Chapters detail the theory and implementation of CSP and discuss details of manufacturing planning, order management and manufacturing scheduling, supply chain and business management, and converting to CSP. A glossary is included. The author is an engineering consultant. Annotation ©2009 Book News, Inc., Portland, OR ()
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Book Title: Customer Service Planning : Ensuring Producti Quality and Safety
Number of Pages: 112 Pages
Language: English
Publication Name: Customer Satisfaction Planning : Ensuring Product Quality and Safety Within Your Mrp/Erp Systems
Publisher: Productivity Press
Publication Year: 2008
Subject: Customer Relations, Strategic Planning, Quality Control
Item Height: 0.5 in
Item Weight: 11.2 Oz
Type: Textbook
Item Length: 9.4 in
Author: Thomas T. Hirata
Subject Area: Business & Economics
Item Width: 6.5 in
Format: Hardcover
